Can I be taught on a one-to-one basis?
Can I learn without computers, as I don't like computers?
How will I be assessed?
How can I be confident of the level of quality of your courses and service?
What if your school closes down?
Can I cancel my class if I have to work overtime?
What are the qualifications of your teachers?

A: We advocate small class teaching. It is possible that, on occasion, you might be taught on a one-to-one basis depending on attendance of the Encounter Class. However, we believe that having more than one student in the class offers you more opportunity to talk with others who have reached a similar level of English as you.

Q: Can I learn without computers, as I don't like computers?

A: Although a computer is used as part of our MultiMethod® system, it is designed in a multimedia format with richly illustrated graphics and motion pictures to help you learn. You do not need computer training as the content is extremely user-friendly. The computer will even recognise and correct what you say!

Q: How will I be assessed?

A: You will be assessed using a number of very effective methods, including comprehension checkpoints, Tutorial Classes and our computerised profile, which will monitor your Self-Access Centre activities, grading, classes and results.

Q: How can I be confident of the level of quality of your courses and service?

A: WSI's system is the same in WSI Centres all over the world and it is ISO 9001:2000 accredited in Barcelona, Spain. ISO accreditation is highly prized and requires organisations to deliver an efficient, high-quality service on a consistent basis.
Furthermore, all our courses are result guaranteed. From our Student Care Programme, students will receive their individual "Student Progress Profile" every time they attend the Encounter Class. Students will be progressing according to our curriculum as they advance to the upper levels. They will be able to assess their profiles themselves and their confidence level will be increasing as they progress through our courses.

Q: What if your school closes down?

A: Our international parent company guarantees that they will always be there to provide all the necessary facilities and services for our students to complete their courses effectively, without interruption and at no additional cost. As an active member of the Hong Kong Federation of Private Educators, we will ensure the quality of service that is being provided to our students and we will provide all assistance possible to meet all our students' needs.

Q: Can I cancel my class if I have to work overtime?

A: Of course. Simply call our Centres and re-schedule your class. It will be helpful if you can let us know at least 24 hours beforehand so that other students may attend in your place. This will make our booking system more efficient.

Q: What are the qualifications of your teachers?

A: All our teachers are fully qualified to teach English as a second language. Their native language (mother-tongue) is English, and they are all trained by the system used by the Wall Street Institute University. All our teachers are either registered or currently under the process of registration with the Education and Manpower Bureau Teachers’ Registration Section